COMPLETE USER GUIDE
Feature-wise access navigation
Detailed web and Android paths, role permissions, workflows and expected results.How access is decided
Important: menu visibility is not the security check. The API verifies society, role, permission, subscription and record ownership for every protected action.
FEATURE CHANGE REGISTER
What was added, changed or removed
This register is updated when a feature or its navigation path changes. No feature was removed in the current update.🎨
CHANGED
↗🛡️Consistent web and Android forms
Light form cards, readable labels, navy/teal controls, clearer focus and validation states, and touch-friendly buttons. Existing navigation, approvals, permissions and receipt print layouts are unchanged.
CHANGED
↗🔐System control readiness
Scoped API keys and signed event-summary webhooks are operator-enabled and separate from user login. Webhooks use tenant-scoped queues, bounded retries, an approved-host allowlist, one-time secrets and audited pause/revoke controls. Encrypted backups and isolated database recovery are available after operator activation: Platform → System Controls → Backups. A second Super Admin approves recovery; validated recovery databases are read-only. Production is never replaced automatically.
CHANGED
↗⚙️Integration credentials
Masked credential entry, expiry/status display and reason-based revocation. Credential changes and their audit records are saved together; existing provider integrations are not activated automatically.
ADDED
↗🛠️Service Provider subscription operations
Platform Admin can review subscription requests, manage the service catalogue and configure plan-wise limits, add-ons and overage rules.
CHANGED
↗📊Supervisor Dashboard & Directory
Supervisor Dashboard now opens a distinct operational overview; Resident Directory opens the Unit Owner Report separately.
ADDED
↗🏠Platform visual control centre
Added live KPI cards, society lifecycle and subscription charts, plus direct administration shortcuts.
CHANGED
↗📱Supervisor Tenant History & Cash Collection
Tenant History uses the correct read permission, and Unit-wise Cash Collection appears when subscribed and assigned.
ADDED
↗🛡️Identifiable Android login devices
New Android logins record phone manufacturer/model, Android version and SamparkGate app version.
CHANGED
↗🔎Password & Active Sessions
Session cards now show society, platform, IP address, sign-in time, last activity, expiry and a masked device reference.
CHANGED
↗🧭Visitors, Passes & Gate Movement
Added search, visitor/status/movement/unit/date filters, result count and newest/oldest/name/unit sorting.
CHANGED
↗Feature navigation
The visual map now starts at Login and branches by login type, menu group and clickable feature page.
LOGIN TYPE
Unit Member / Resident Owner
Secure self-service for the owner’s linked unit, family, tenants, payments and community activity.
| Feature | Web navigation | Android navigation | Access rule | What it is used for |
|---|---|---|---|---|
| Dashboard and login identity | Portal → Resident Dashboard | Dashboard → profile header | Own account | Confirm society, login type, plan and important alerts. |
| My unit and family | Dashboard → My Unit & Family | Dashboard → My unit | Own linked unit | View property layout, owner, family members, current occupancy and contact information. |
| Tenant details and history | Services → Tenant History | My unit → tenant details / My vehicles | Owner’s property only | Review current and previous tenants, tenancy dates, verification details and tenant vehicles. |
| Vehicles | Services → My Vehicles | Dashboard → My vehicles | Own and permitted tenant vehicles | View registration, verification, photographs and vehicle history. |
| Maintenance, payment and receipts | Home → Maintenance & Receipts | Maintenance & payments | Own unit ledger | Review demand, dues, payment history, online payment and downloadable receipts. |
| Complaints | Services → Complaints | Dashboard → Complaints | Create and track own complaints | Attach JPG evidence, follow status and read resolution comments. |
| Service requests | Services → Requests | Dashboard → Requests | Create and track own requests | Submit NOC, move-in/out, parking, document and other society requests. |
| Visitors and passes | Services → Visitors | Visitors, passes & gate movement | Own unit visitors | Create passes; search by visitor, mobile, vehicle, pass or purpose; filter by type, status, movement, unit or date; sort records; and review gate movement history. |
| Amenities and booking | Services → Amenities & Booking | Amenities & booking | Subscribed amenities | View rules, charges and availability and request reservations. |
| Community polls | Services → Community Polls | Community polls | Eligible resident voter | Vote once in open polls and review closed results. |
| Notices, documents and memories | Community → Notices / Documents / Memories | Notices / Society documents / Community memories | Resident-visible content | Read notices, securely download permitted documents and submit memories for moderation. |
| RWA committee and elections | Community → RWA Committee / RWA Elections | Your RWA committee / RWA elections & voting | View; vote when eligible | Review current and previous committees, candidates and eligible elections. |
| Password, devices and support | Account → Password & Sessions / Ask Application Support | Password & active sessions / Help & Support | Own account | Change password; identify sessions by device, platform, society, IP, sign-in, activity and expiry; revoke unfamiliar devices; and report technical problems. |
LOGIN TYPE
RWA Member
Resident services plus governance, independent approvals and committee oversight during the active RWA term.
| Feature | Web navigation | Android navigation | Access rule | What it is used for |
|---|---|---|---|---|
| RWA dashboard | Overview → RWA Dashboard | RWA dashboard | Active RWA term | Review governance, resident and operational summaries. |
| Resident directory | Overview → Resident Directory | Administration → Resident directory | unit.report.view | Search unit-wise owners, residents, tenants and occupancy records. |
| Credential approvals | Overview → Credential Approvals → Pending RWA approvals | Governance → User access control / approvals | identity.approve; cannot approve own proposal | Approve or reject user creation, profile, email, Login ID, role and status requests. |
| Committee and elections | Community → RWA Committee / RWA Elections | Your RWA committee / RWA elections | Governance permissions | Review committee terms, election configuration, candidates and authorised results. |
| Engagement, events and notices | Community → Engagement / Events & Creation / Notices | Community features according to permission | Assigned create/approve permissions | Manage polls, events, notices and resident communication. |
| Complaints and requests | Community → Complaints / Requests | Complaints / Requests | View, verify or close according to permission | Review status, comments, evidence and escalation. |
| Vehicles, tenants and visitors | Operations → Vehicle Registry / Tenant History / Visitors | Operational cards when enabled | Society-wide permission | Review verified records and society activity. |
| Maintenance, cash and accounting | Operations → Maintenance / Cash Collection / Accounting | Cash collection when assigned | Finance permissions | Review collections, audited cash receipts and accounting information. |
| Workforce | Operations → Workforce | Workforce when enabled | workforce permissions | Review employees, attendance, leave, roster and payroll summaries. |
LOGIN TYPE
Society Supervisor
Daily society operations. Every module is controlled by the Society Administrator’s assigned permissions.
| Feature | Web navigation | Android navigation | Access rule | What it is used for |
|---|---|---|---|---|
| Supervisor dashboard | Overview → Supervisor Dashboard | Supervisor dashboard | Supervisor role | Open assigned daily-operation modules. |
| Resident directory | Overview → Resident Directory | Resident directory | unit.report.view | Search unit owners, residents and occupancy information. |
| Vehicles and tenant history | Daily Operations → Vehicle Registry / Tenant History | Vehicle records / tenant tools | Assigned tenant and vehicle permission | Review, verify and update operational records. |
| Complaints and requests | Daily Operations → Complaints / Requests | Complaints / Requests | Assigned view/update permission | Change workflow status, add comments and evidence, and forward for RWA closure where required. |
| Visitors | Daily Operations → Visitors | Visitor operations | visitor.view and assigned actions | Review passes, photographs, entry/exit and security activity. |
| Workforce and attendance | Daily Operations → Workforce & Attendance | Workforce & Attendance | workforce permissions | Maintain employees, attendance, leave, roster and permitted payroll records. |
| Inventory | Daily Operations → Store Inventory | Available when subscribed and assigned | inventory.view/update | Record stock receipt, issue, adjustment and low-stock status. |
| Maintenance and cash collection | Daily Operations → Maintenance Collection / Cash Collection | Cash collection | Collection permission | Collect unit payments and generate an audited receipt. |
| Devices | Daily Operations → Device Integration | Device Integration when supported | device.integration.view | Review attendance devices and synchronization status. |
| Notices and memories moderation | Community → Notices / Documents / Memories Moderation | Notices / memories according to permission | Assigned create/moderate permission | Submit notices for approval and moderate resident memories. |
LOGIN TYPE
Society Administrator
Full management of one onboarded society, limited by subscription modules and maker–checker controls.
| Feature | Web navigation | Android navigation | Access rule | What it is used for |
|---|---|---|---|---|
| Control centre | Management → Control Centre | Administrator control centre | Society Admin | View live summaries across subscribed ERP modules. |
| Residents and units | Management → Resident Directory | Administration → Resident directory | Society records | Search unit-wise owners, tenants, family and occupancy information. |
| Credentials and profiles | Management → Credentials & Access → Existing credentials → Edit profile | Administration → User access control → ⋮ | Admin proposes; independent RWA approves | Create accounts and request name, mobile, email, Login ID, role, expiry and status changes. |
| RWA profile and photograph | Community → RWA Committee → select card → Update member / image | RWA directory is view-only | rwa.manage | Maintain committee office, contact details, responsibility, term and JPG portrait. |
| Society configuration and website | Management → Society Configuration / Public Society Website | Not available | Configuration permission | Maintain society identity, units, branding and public website content. |
| Maintenance and billing | Finance → Maintenance / Billing & Payments | Administrator summaries | Subscribed finance modules | Configure cycles, generate demand, record previous payments, adjustments, arrears and receipts. |
| Gateway and cash collection | Finance → Payment Gateway / Cash Collection | Cash collection where enabled | Gateway/configuration permission | Configure provider credentials, online collection, cash receipts and reconciliation. |
| Accounting and audit | Finance → Accounting & Audit | Summary only | Accounting permission | Manage journals, ledgers, vendors, payables, trial balance and CA exports. |
| Operations | Operations → Vehicles / Tenant History / Complaints / Requests / Visitors | Administrator operational cards | Subscribed modules | Control daily resident and security workflows. |
| Workforce, inventory and devices | Operations → Workforce & Payroll / Store Inventory / Devices & Attendance / RFID | Selected administrative tools | Module and permission controlled | Manage staff, payroll, stock, biometric/RFID and synchronization. |
| Amenities and community | Operations → Amenities; Community → Notices / Documents / RWA / Elections / Memories / Engagement | Community tools according to support | Create/manage permissions | Configure facilities and manage governance and community content. |
| Communication | Communication → Communication Centre / SMS Configuration / Email Deliveries | Receives alerts | Integration permission | Configure channels, templates, delivery rules, retries and audit logs. |
| Reports and AI | Reports & Account → Reports & Analytics / AI Intelligence | Summary where supported | Subscription/add-on controlled | Build tenant-scoped reports and configure approved AI features. |
LOGIN TYPE
Platform / Service Provider Administration
Central SaaS control across societies. This is separate from every Society Administrator account.
| Feature | Web navigation | Android navigation | Access rule | What it is used for |
|---|---|---|---|---|
| Platform control centre | Platform → Control Centre | Not available | Authorised platform role | Review societies, subscription state, usage and operational health. |
| Society onboarding | Platform → Societies & Onboarding | Not available | Platform Super Admin | Create society, slug, plan, modules, initial Admin, branding and units. |
| Subscriptions and modules | Platform → Subscriptions & Modules | Not available | Platform Finance/Super Admin | Assign plans, add-ons, limits and module entitlements. |
| Platform credentials | Platform → Login Credentials | Not available | Platform Super Admin | Search, create, update, hold or reset authorised platform credentials. |
| Support access and logs | Platform → Operational Logs / audited society context | Not available | Explicit support permission | Enter an authorised society context with visible audit trail and review diagnostics. |
| System control readiness | Platform → System Controls | Not available | Platform settings view/manage | Review runtime status. Integration API keys and signed event-summary webhooks require operator activation. Webhooks also need approved receiver hosts and the dedicated worker. Select society and event scopes; pause/revoke endpoints, rotate secrets, queue tests and review/retry/cancel delivery records. Secrets are shown once. Platform Super Admins can use Backups for encrypted database snapshots and separately approved isolated recovery after operator activation. Recovery is read-only and never switches the live application. Filter jobs, inspect checksums, approve/reject independently or cancel pending requests. Files and production cutover remain operator procedures. |
| Integration credential vault | Platform → System Controls → Integrations | Not available | Platform settings view to review; platform settings manage to add, rotate or revoke | Register an integration as disabled, then use Add credential or Rotate to enter a new secret in a masked field. Choose a future expiry or clear it, and provide a 20-character audit reason. Revoke marks the vault record unusable; provider-side revocation must be performed separately. Saving does not activate a provider or change existing email/payment settings. |
| Database backup and recovery | Platform → System Controls → Backups | Not available | Operator-bound Platform Super Admin; independent recovery approver | Create an encrypted backup, request separate recovery, review another administrator's request and inspect validation status. A new read-only database is created; the live database is never replaced. Files and production cutover require a separate operator procedure. |
CONTROLLED ACTIONS
Common approval workflows
Profile or Login ID change
Admin opens Credentials & Access, filters the unit, selects Edit profile, chooses a reason and submits. An independent active RWA member approves or rejects it. The record changes only after approval.
Complaint lifecycle
Resident submits complaint → Supervisor investigates and updates status/evidence → authorised RWA member verifies and closes.
Maintenance payment
Resident opens Maintenance → reviews demand → pays online or Supervisor records authorised cash collection → receipt and ledger are updated.
Notice publication
Authorised creator drafts a notice → approval is completed when configured → eligible residents receive and read the published notice.
Tenant onboarding
Authorised Admin/Supervisor records tenant and dates → verification and documents are attached → owner can review current and previous tenancy history.
HELP
When a feature is not visible or an action is pending
- Confirm the login type displayed on the dashboard.
- Confirm the correct Society Unique ID was used during login.
- Check whether the society subscription includes the module.
- Ask the Society Administrator to verify the role permission.
- For profile, Login ID, email, role or status changes, check Pending RWA approvals.
- If the session expired, sign in again; protected pages redirect to Login.
- Use Ask Application Support to report a technical problem with a JPG screenshot.
Web: Account → Ask Application Support · Android: Dashboard → Help & Support