Privacy Policy for SamparkGate ERP

Who We Are

SamparkGate ERP is a housing society management platform operated for residential societies, residents, tenants, owners, RWA teams, supervisors, guards, employees, vendors and platform administrators. The service is available through the website at samparkgateerp.com and the SamparkGate Resident Android app.

Information We Collect

• Account and profile details such as name, phone number, email address, society, unit and role.
• Resident and society operation records such as visitors, passes, complaints, notices, documents, amenities, payments and support requests.
• Files or images that users choose to upload for society workflows, support tickets, documents or profile-related actions.
• Device, app and diagnostic information used for security, troubleshooting, fraud prevention and service reliability.
• Payment status and transaction references from payment providers; SamparkGate does not store full card, UPI PIN or banking credentials.

How We Use Information

• Provide authenticated access to society, resident, supervisor, guard, employee and administration workflows.
• Operate visitor management, notices, documents, complaints, payments, support, reports and role-aware dashboards.
• Protect user accounts, prevent abuse, audit important actions and comply with legal or platform requirements.
• Send service communications, support responses and operational notifications related to a user's society.
• Improve reliability, performance and user experience across the web platform and Android application.

Sharing and Disclosure

We share information only as needed to operate the platform, support a user's society, process payments, send communications, host the service, meet legal obligations, investigate abuse or protect users and the platform. Information may be processed by trusted service providers such as cloud hosting, payment, email, SMS, analytics, support and security providers under appropriate safeguards.

Data Security

We use access controls, role-based permissions, audit records, encryption in transit and operational security measures designed to protect information. No online service can guarantee absolute security, so users should keep login credentials private and report suspected misuse promptly.

Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain audit records and support society operations. Retention periods may vary by record type and society configuration.

User Choices and Requests

Users may request access, correction or deletion of personal information by contacting their society administrator or SamparkGate support. Some records may need to be retained where required for accounting, audit, security, dispute-resolution or legal reasons.

Children

SamparkGate ERP is intended for society operations and is not directed to children. If a society records dependent or family-member details, those records must be handled by authorized adult users and society administrators according to applicable law and society policy.

Changes to This Policy

We may update this policy from time to time. The updated policy will be posted on this page with a revised date.